Collect structured client feedback on deliverables while keeping internal agency notes private. LynxRise makes the conversation part of the project, not another tab to lose.
Leave feedback from the portal
Clients open a project, file, or page in the portal and click Leave feedback. Their comments become a thread your agency can follow from the project activity feed.
- Clients comment on projects, files, or pages they can access
- New threads appear in project activity and portal open counts
- Every note keeps its original deliverable context
Agency replies
Open the project workspace Updates or activity feed to see new client threads. Reply from the composer, then choose whether your response is client-visible.
- Reply directly from the activity feed
- Use client-visible replies for official updates and approvals
- Use internal @mentions when coordinating with teammates
Internal vs client-visible notes
Visibility is the line between polished client communication and honest internal coordination. Set it before posting, not after.
Contextual comments
Feedback can attach to projects, tasks, portal pages, files, and invoices. The discussion stays next to the deliverable instead of disappearing into email.
- Leave feedback from the page builder, file preview, or task detail
- Clients see threads only for content they can access
- Invoice public pages support questions tied to billing context
Resolve threads
Mark feedback resolved when a revision round is complete. Open counts on the portal home decrease as threads close, so clients see a clean list of what still needs attention.
- Resolve a thread when the revision is complete
- Reopen it if the client sends a follow-up note
- Keep a clear open count for the next action