LynxRise is operated by LynxRise Technologies Ltd. By creating a workspace, inviting a client, or paying us, you accept these terms. If you are agreeing on behalf of a company, you confirm you are allowed to bind it.
The agreement
This document, together with our Privacy Policy and any order form or plan description you accepted at checkout, forms the entire agreement between you and LynxRise. It replaces any prior discussion, proposal, or sales conversation.
Where an order form and this page disagree, the order form wins for that specific point only.
Your account and your team
You need a valid email address and must be at least 16 years old to hold a workspace. You are responsible for the accuracy of your account details, for keeping credentials secret, and for everything done by members you invite.
- One human per login. Seats are per person; shared logins break the audit trail and are not permitted.
- Owner responsibility. The workspace owner controls billing, roles, and deletion, and is the party we treat as our customer.
- Security duty. Tell us within 48 hours if you believe an account has been compromised, so we can help contain it.
- Contractors. You may invite contractors as members, provided you remain responsible for their conduct in the workspace.
Acceptable use
LynxRise is a client workspace, not a general file host or mailing platform. The following are prohibited and are grounds for suspension:
- Sending unsolicited bulk email or using portal invitations as a marketing channel.
- Storing or distributing malware, illegal content, or material you have no right to share.
- Using the product primarily as bulk cloud storage or a public download mirror.
- Probing, load-testing, or scraping our systems without written permission.
- Reselling or white-labelling LynxRise as your own product without a partner agreement.
- Circumventing plan limits through multiple workspaces created to avoid paying.
How we enforce it
For anything that isn't an active security or legal emergency, we contact you first and give you a reasonable window to fix it. Suspension without warning is reserved for cases where leaving the content live would harm other customers or breach the law.
Your clients and their data
When your clients use a portal you created, you are the controller of their information and LynxRise is your processor. You decide what to collect and who sees it; we process it on your instructions.
Because of that split, some duties sit with you and some with us:
Your side
- Lawful basis. Have the right to upload the client data you put into a portal.
- Notice. Tell your clients that a third-party platform hosts their portal.
- Access control. Keep portal membership current and remove contacts who leave.
- Response. Answer your clients' access or deletion requests; we will assist on request.
Our side
- Instruction only. Process portal data solely to run the service for you.
- Security. Encryption in transit and at rest, isolated workspaces, and access logging.
- Subprocessors. Publish who they are and stay responsible for their handling.
- Breach notice. Notify you without undue delay, with what we know and what we've done.
A standard data processing addendum is available on request and is incorporated into these terms once signed.
Who owns what
Ownership does not change because content passes through our servers. There is a clean line between your material and our software.
- Files, deliverables, and project content
- Client lists, contacts, and messages
- Your logo, brand, and portal copy
- Templates you build inside your workspace
- The LynxRise application and source code
- The name, logo, and visual identity
- Documentation and default template designs
- Aggregated, de-identified usage statistics
Plans, payment, and refunds
Paid plans are billed in advance, monthly or annually, by the card or payment method on file. Prices exclude tax unless stated; applicable VAT or GST is added at checkout.
If a payment fails
We retry, we email, and only then do we restrict the workspace to read-only. We do not delete anything for non-payment: your data stays intact and downloadable while the account is restricted.
Lifetime and marketplace deals
If you bought LynxRise through AppSumo or a similar marketplace, these terms apply to you in full, with the following additions.
- "Lifetime" means the lifetime of the product, not a fixed number of years. If LynxRise is ever discontinued, you receive at least 12 months' notice and a full data export.
- Your tier is locked. The features and limits listed on your deal page stay included. We do not later move a feature you paid for behind a new add-on.
- New features. Improvements to something in your tier reach you at no extra cost. Genuinely new product lines may be sold separately, and we will say clearly which is which.
- Refunds and stacking follow the marketplace's own policy and window, which override this section where they differ.
- Support parity. Marketplace customers use the same support queue and the same feature-request queue as everyone else.
Availability and support
We target 99.9% monthly availability, excluding scheduled maintenance announced at least 48 hours in advance. Planned maintenance is scheduled for low-traffic windows and typically lasts under 30 minutes.
- Incident transparency. Outages are posted to our status page while they are happening, not after.
- Support hours. Email support Monday to Friday, first response within one business day on paid plans.
- Backups. Encrypted daily backups on a 30-day rolling window; restore requests are handled as a support ticket.
- Service credits. If monthly availability falls below 99.0%, request a credit within 30 days and we will apply it to your next invoice.
Ending the agreement
You can cancel at any time from workspace settings, and you never need to email us to do it. We may terminate for a material breach that stays unresolved after notice, or immediately where the law requires it.
Here is exactly what happens on the way out:
Cancellation takes effectEnd of paid period
Workspace becomes read-onlyDay 0
Full export available (CSV, JSON, original files)Days 0–30
Client portals go offlineDay 30
Content permanently deletedDay 30
Backups cycle outDay 60
CancelExport windowDeleted
Clauses that are meant to survive termination do so: ownership, confidentiality, liability limits, and any fees already owed.
Warranties and limits on liability
We provide LynxRise with reasonable skill and care. Beyond that, and to the extent the law allows, the service is provided as is: we do not warrant that it will be uninterrupted, error-free, or fit for a purpose we have not agreed in writing.
The cap
Our total liability for any claim arising out of this agreement is limited to the greater of the fees you paid us in the 12 months before the claim, or USD 100. Neither party is liable for indirect or consequential loss, including lost profits, lost business, or lost data beyond our backup obligations.
What is never capped
- Liability for death or personal injury caused by negligence.
- Fraud or fraudulent misrepresentation.
- Anything that cannot lawfully be limited in your jurisdiction.
You agree to indemnify us against third-party claims arising from content you or your clients upload, or from your use of the service in breach of clause 3.
Changes to these terms
We will update this page as the product and the law change. How much warning you get depends on how much the change affects you.
Published immediately with a dated entry in the version history below. These never reduce your rights or change what you pay.
Announced at least 30 days before they apply, by email to workspace owners and a banner in the app. If the feature is optional, the terms only bind you once you use it.
60 days' notice, and existing subscribers keep their current rate for 12 months from the announcement. Lifetime-deal tiers are not affected by subscription price changes.
90 days' notice. If you do not accept the change, you may cancel before it takes effect and receive a pro-rated refund of any prepaid period.
Applied as quickly as required, with an explanation published here as soon as we are able to give one.
Governing law and disputes
This agreement is governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction — except that nothing here removes a consumer's right to bring a claim in their own country of residence.
Talk to us first
Before starting formal proceedings, both sides agree to raise the issue in writing and spend 30 days trying to resolve it. In practice almost everything is settled by one honest email thread.
Other clauses
- Assignment. You may not transfer this agreement without our consent. We may assign it as part of a merger or sale, and will tell you if that happens.
- Severability. If a clause is unenforceable, the rest stays in force.
- No waiver. Not enforcing a right once does not waive it later.
- Force majeure. Neither side is liable for delays caused by events genuinely outside its control.
- Notices. To you at your account email; to us at legal@updates.lynxrise.com.
Version history
Every change to this page, with a date. Older versions are available on request.
v4.0 — Added clause 7 covering lifetime and marketplace deals. Introduced 90 days' notice for material plan reductions and the 12-month price lock.
v3.2 — Added service credits for months below 99.0% availability. Clarified contractor seats in clause 2.
v3.1 — Split controller and processor duties into the two-column table in clause 4.
v3.0 — Full rewrite in plain language with per-clause summaries. Extended the export window from 14 to 30 days.
Something here unclear?
Ask before you sign. We would rather answer a question now than argue about a clause later.